Version 2026-10-11
Refunds and cancellation
1. Request
Email support@trassami.ru with the account email, organization, date, amount, transaction ID and reason. Do not send passwords, full card numbers or CVV. Only necessary proof of payment and account ownership is requested.
2. Review and return
Requests are reviewed within ten working days unless applicable law requires a shorter period. Duplicate/incorrect payments, missing access and other circumstances are checked; unused periods are considered and mandatory rights remain protected. An approved refund is made through the original provider, normally using the original method. Bank settlement timing varies. A safe alternative is agreed if the original method cannot be used.
3. Cancellation
There are no automatic charges. Do not buy another period to end future paid access. Account deletion is not itself a refund request; submit one separately to allow payment verification.